HotelExpres – Hotel Management Software

Click here to see the Technical Support Terms and Conditions

(check out the video presentation)

1. The system features a simple and intuitive interface, allowing users to complete actions like check-in, check-out, and reservations with just a few clicks.
2. Includes a user-friendly, color-coded calendar that makes it easy to manage room availability across different dates and ensures a clear overview of bookings at a glance. Easily track and organize room availability with a visual calendar that simplifies day-to-day room management.
3. Check-ins and reservations can be initiated directly from the calendar by simply selecting the number of days a guest will stay, using the mouse.
   With intuitive drag-and-drop functionality, bookings can be easily moved from one room to another or from one date range to another—right from the calendar view, without needing to open detailed windows.
4. The system connects seamlessly with channel managers like Expedia, Booking.com, and other booking platforms. When a reservation is made on Expedia, it is automatically added to the program’s calendar — and vice versa. Even better, all connected channels are synchronized in real-time, ensuring availability and bookings are always up to date across every platform.
5. Rooms are marked according to their physical condition—such as Unclean, Under Maintenance, or Ready. Each status is represented by a distinct color on the calendar, providing an easy visual overview of room availability and condition.
6. Manage minibar charges and other services (such as laundry) seamlessly, with all expenses automatically reflected on the room’s final invoice.
7. The system can link directly with the bar and restaurant operations, allowing consumption to be charged to the guest’s room account by the waiter. This is reflected on the final invoice. Each transfer is accompanied by printing two receipts signed by the guest—one copy is kept by the guest, and the other is handed to reception to be accounted for during checkout.
8. Invoices and receipts are printed in A4 format, featuring an attractive, branded design with the hotel’s logo and details. They are available in both English and Albanian, and can be issued in EUR, ALL, or USD currencies.
9. The accommodation portion of the invoice is automatically printed with a 6% tax rate, while all other invoice items are printed with a 20% tax rate.
10. The front desk staff can choose to hide accommodation costs on the invoice when these are handled and paid by an agency (and are therefore confidential). However, all other guest expenses—such as minibar, bar, restaurant charges, and more—can still be displayed on the invoice.
11. Designed for groups brought in by agencies, the system allows reception staff to quickly and easily process dozens of clients in a dedicated window with just a few clicks.
12. Upon client request and with confirmation from the receiving guest, billed services can be transferred from one room to another.
13. If a room’s checkout is not fully settled, it is marked with a distinct color on the calendar. This allows the manager to quickly identify such rooms at a glance.
14. Generate detailed reports on room activities, daily turnover, and revenue generated by each room—including visual charts and graphs for easier analysis.
15. Specialized Cleaning Report, especially useful for large hotels, this report manages the list of rooms that require partial or full cleaning by housekeeping staff.
16. Specialized Kitchen Report, this report provides the kitchen with a detailed list of checked-in rooms along with the exact number of guests (adults and children) expected to dine for each meal (breakfast, lunch, dinner).
17. Specialized Billing & Payments Report, this report provides a clear overview of rooms occupied during a specific period, detailing accommodation charges, minibar, bar-restaurant, and other services, payments made, and outstanding balances.
18. The system includes not only hotel management but also other departments such as Bar-Restaurant, Currency Exchange, Market, and more—enabling seamless interaction and coordination between all sectors.
19. Allows the management and availability of rooms across various categories and price points.
20. Allows configuring the room plan visually as a map for easier management and navigation.